At the Fabulous Fleece Company, we want you to have the best experience possible when ordering from us online, from the moment you arrive on our site through to the product arriving at your door, plus enjoying your item long after that!

But it’s that part about arriving to your door quickly and safely, that had started to become a frustrating issue at the end of last year...

Hand delivering your items ourselves is sadly not a fast or practical option in today's world, so we need to rely on a third party courier to deliver for us. And that word rely is particularly important.

I was becoming increasingly concerned that we couldn’t fully rely on our previous courier. This was emphatically confirmed on one awful day in the busy lead up to Christmas. We received 79 calls and emails - in just one day - from customers who were awaiting orders that were either delayed or lost in transit. I hate disappointing customers and I'm truly sorry to all who were affected.

It was a real low point. I was furious because we pride ourselves on excellent service and yet delivery - the one element we couldn’t fully control - was really letting us down. Our customers deserve better than that. So we needed to find a better way...

We needed to know that your order is in the best hands when we place it a courier's hands so we needed a delivery company who shared our values for excellent customer service. We also need to offer you a reasonable delivery cost for that reliable, high quality service.

Unfortunately getting a new and better delivery system in place is not as quick and easy as we'd have liked, but after much thorough research, I'm happy to say that we've done it!

We’ve now changed to using Interlink’s Next Day service and customer feedback so far has been really positive. Interlink has a 99% success rate for delivering items safely and the service is speedy too. Your item arrives within 48 hours of ordering - so the service is next day on all orders made before noon (Mon-Fri). Orders made after 12pm on weekdays, are collected the next day for delivery within 24 hours. Orders made over the weekend are dispatched on Mondays.

What’s more, your package is fully trackable and if you enter your mobile number when your checkout, Interlink will text you with a narrower time window for delivery so you don’t need to wait in all day.

We’re confident these changes will really improve your shopping experience with us. We’d welcome your opinions on the changes so do get in touch. Thanks, Lucy.